This three day course, delivered through online learning, is designed to develop an understanding of the roles of workers within information, advice or guidance, and the skills and knowledge needed to offer these services to others.
All learners need to meet a Level 2 in literacy to register on this course.
Funding may be available to cover the full cost of the course if you meet the following criteria:
Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01872 266987 for further information.
This course is delivered across three days in an online environment.
Learners must be aged 19 or over to complete this qualification.
The course will enable learners to:
Understand the relationship between information, advice or guidance
Explain the IAG role and how to agree the use of the service with clients
Understand the importance of confidentiality, data protection and impartiality
Understand the importance of effective communication skills in the delivery of IAG
Understand how to explore a range of options with the client to meet their requirements
Agree an appropriate course of action with the client
Identify personal development needs
Understand equality and diversity in relation to information, advice or guidance
Understand organisational policy on record keeping, data protection and confidentiality
This course is ideal for anyone who would like to understand more about information, advice or guidance services. It is not essential to be working within this arena which includes housing, employment, careers and financial support.
Learners are not required to have achieved a Level 2 Award in IAG before studying this course; some learners, however, may already have this. No formal qualifications are necessary, although due to the written elements of the course, a high standard of English is very important.
Assessments are carried out within the centre and will be a combination of workbooks, projects and assignments.
This qualification is accredited through the NOCN awarding body.
For further details please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01872 266987.
You can read our Terms and Conditions for Volunteer Cornwall's training here: Training Terms and Conditions 2021.
| Event Date | 09-10-2023 9:30 am |
| Event End Date | 16-10-2023 4:00 pm |
| Individual Price | £375 |
| Location | Acorn House (Truro) |