Volunteer Cornwall has been commissioned by the NHS to deliver support for high frequency users of ambulance services, emergency departments and other NHS resources in order to reduce pressures on the NHS in Cornwall. Through the High Intensity User Service (HIU), our co-ordinators will work one-to-one with frequent users of NHS services to help them access alternative support.

“If I never had Nat to help me I would not have come this far, My boys are also receiving support and it has helped them a great deal.  Since Nat Ive joined Tae Kwando that Nat got funding for, I also do more with the boys and am less anxious and engaging with people a lot more.  I go out more and meeting new people.”

During the first year of the service, we have supported people into detox, volunteering, clubs, gym on prescription, social prescription, new accommodation, debt support, planning support, court support, house clearing, walking groups, growing clubs and more.

“sometimes when I have a mental health dip I just ring Nat and she puts things in perspective and I can get on with the rest of the day.”

Our High Intensity Service co-ordinators listen to the needs of the service users with a friendly approach, supporting them into finding solutions to their issues, aiming to reconnect them back to a better life, to their families, to their communities and often helping them to access the appropriate services in a less chaotic style.

New for 2020

• A new member of the team was added to the HIU service in January to expand on the countywide support that we can offer.
• An additional member of the team joins the service in February with a focus on supporting high frequency users of NHS services within the St Austell Primary Care Network (PCN).
• The countywide rollout has also been approved, meaning that there will be HIU staff covering localities across Cornwall.

.