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Welcome Home

Quick Links

What is Welcome Home?
Why do we offer the Welcome Home service?
How do I refer to the Welcome Home Service?
Volunteer with Welcome Home
Resources for Welcome Home Volunteers

Important contact details added for the Christmas period added to the resources.


What is Welcome Home?

With funding from Cornwall Council, we are working in partnership with the British Red Cross, to recruit and train volunteers to support people recently discharged from hospital through our ‘Welcome Home’ service.

Most people discharged from hospital will have friends, neighbours or family who can help them with basic tasks like shopping and pop in to see them etc. But for some, there is no-one to provide this support and that is where ‘Welcome Home’ volunteers come in.

Welcome Home is about ensuring people recently discharged from hospital have the help and support they need to settle them back into their routines.  

This goes beyond just getting them back home. We talk about loneliness and the social networks around them – Have they got friends, family or neighbours they can rely on for help and support or do they need volunteers or paid services bringing in to support them? Are they aware of, and in touch, with support groups or other community-based resources (such as Memory Cafes, Coffee Mornings, Arts & Crafts groups etc.) which provide such a vital service in combatting loneliness and isolation?

With our extensive links across Cornwall and the additional local knowledge from our volunteers we can signpost people to a diverse range of organisations and agencies to support them.

This is a free service for anyone over 18 who has been recently discharged from hospital and needs a little bit of help.

For further information, please download a copy of one of our A5 Leaflets linked below:


How do I refer to the Welcome Home service?

Referrals can be made from the hospital, GP, Social Services, family or friends – or even a self referral.

Please try to give us 48 hours notice of discharge to give us time to contact volunteers.

This is a 24 hour service for referrals but please be aware that we normally only return your call during normal office hours (Monday to Friday).

To make a referral, call us on 01872 265300 (Monday to Friday: 8.30am to 5pm), 01209 823132 (Out of Hours) or email This email address is being protected from spambots. You need JavaScript enabled to view it.


Resources for Welcome Home Volunteers

We are putting together a set of useful resources to help our Welcome Home volunteers in their roles.

Here you will find downloadable leaflets and other useful documents that provide additional information on services and support.